Returns
I want you to be happy with your phone. If something is not right, here is how it works.
Changed your mind
You have 14 days from the day your phone arrives to tell me — an email is enough. Send it back within 14 days of that, to the return address I give you, and I will refund you in full including the original delivery cost.
Please use a tracked, insured service. The phone is your responsibility until it reaches me, so this protects you as much as it does me, and I will need the tracking number. The device you return must be the one I sent you — I record the IMEI of every phone before it leaves.
Have a proper look at the phone by all means. Just send it back in the condition it arrived, with the accessories and the box, as anything beyond that may affect what I can refund.
Something is wrong with it
Every phone is tested and honestly graded before it ships. If yours turns up faulty or is not as I described it, tell me within 30 days and I will sort it out — repair, replacement or refund, whichever makes more sense.
An app you need does not work
If you told me before ordering which apps you rely on and one of them will not run, that is on me. I will find you a working alternative or take the phone back.
Email ohm-privacysolutions@protonmail.com with your order number. I answer everything myself, usually within a day.