Returns
I want you to be happy with your phone. If something is not right, here is how it works.
Changed your mind
You have 14 days from the day your phone arrives to tell me — an email is enough. Send it back within 14 days of that, to the return address I give you, and I will refund you in full, including what you originally paid for delivery. You cover the cost of sending it back.
Please use a tracked, insured service. The phone is your responsibility until it reaches me, so this protects you as much as it does me, and I will need the tracking number.
Have a proper look at the phone by all means — that is your right. But if it comes back damaged, for example dropped or scratched beyond normal handling, I will deduct the cost of that damage from your refund, and if the damage is severe I may decline the refund entirely. Send it back with the accessories and the box, in the condition it arrived.
Something is wrong with it
Every phone is tested before it ships. If yours turns up faulty or is not as I described it, tell me within 30 days and I will sort it out — repair, replacement or refund, whichever makes more sense.
App and bank compatibility
Checking whether your banking app and the apps you rely on will work is your responsibility before you order — search discuss.grapheneos.org, or see the app list and banking notes on the Resources page. If something turns out not to work after all, the 14-day change-of-mind policy above covers you the same way it would for any other reason.
The guide
30 days. If the guide is not what you expected, email ohm-privacysolutions@protonmail.com within 30 days of your purchase and I will refund it in full. I will not ask you to justify it, and I will not ask you to delete anything.
If you would like to say what did not work, I would value it — but it is not a condition of the refund.
Your download starts immediately, which is why the checkout asks you to confirm you are giving up the 14-day cancellation period. The 30-day refund above stands in its place and is longer. This does not affect your legal rights: if the guide is faulty, not as described, or you cannot open it, tell me and I will put it right.
Email ohm-privacysolutions@protonmail.com with your order number. I answer everything myself, usually within a day.